Terms, acceptable use and contact

1. What Powi provides

Powi gives a business a website, and — when you switch them on — a webshop, quote or appointment intake, a customer list and invoicing, on one account. Sites are hosted in Europe.

Powi hosts what you publish. We do not review it before it goes live, and we are not its author. What you publish stays yours.

We do our best to keep the service running and to keep your data safe, but no hosting service is available every minute of every day, and we do not promise that this one is.

2. Your account

Give accurate details when you sign up, and keep them up to date — some of them appear on your own site and on the invoices you issue.

Keep your login to yourself. Anyone you give access to acts on your account, and what they do counts as yours.

One person or business, one account. Do not create accounts to get around a restriction or a termination.

3. Your content, and your responsibility for it

Everything you publish through Powi — pages, products, images, prices, the words in your forms — is yours, and you are responsible for it being lawful and for having the right to use it.

If your trade needs a licence, a registration or an authorisation, holding it is your responsibility. Powi does not check product registers, permitted claims or markings on your behalf, and nothing on this platform should be read as confirming that a listing is compliant.

You give Powi only what it needs to run the service: permission to store, copy, back up, transmit, adapt in format and publish your content so that it can be served to visitors, exported back to you on request, and checked by the automated moderation described in clause 5, which involves sending the text of what you publish to the moderation provider Powi uses. Nothing here lets Powi use your content for anything else, and it ends when the content does.

4. Acceptable use

Everything you publish or send through Powi is subject to the Acceptable Use Policy set out further down this page. That policy is part of these terms, and breaching it is breaching this agreement.

5. Content moderation, automated tools and human review

Powi uses automated moderation as a supplementary risk-control measure. It is not designed to verify all product-specific regulatory requirements or determine regulatory compliance with external registers. Powi also acts on sufficiently substantiated notices, authority orders and other information giving rise to knowledge or awareness of illegal content.

A person decides every report. Automated tools do not decide on their own. If we restrict something, we tell the site owner what we restricted and why, and they can contest it.

When we restrict something we send you a statement of reasons: what we restricted, whether it followed a report or our own check, the facts we relied on, whether automated means were used, the legal or contractual ground, and what you can do about it.

What you can do is reply to the contact point above. A person reads the reply, and if you change what was restricted we can lift the restriction. You also keep the right to go to court. Powi does not operate an internal complaint-handling system or an out-of-court dispute settlement procedure, and does not claim to: as a micro enterprise it is exempt from that part of the Digital Services Act, and we would rather say so than promise a process that does not exist.

6. Prices, payment and payment abuse

Published prices are real prices. If a price changes, we say so in advance, and the change applies to everyone alike.

Pay with a payment method you are entitled to use. If we have reasonable grounds to believe a payment was made with a stolen or misused card, or that an account exists to test or launder card details, we may freeze provisioning and publication on that account, refuse or reverse the payment, raise it with our payment provider through their dispute process, and end the agreement for cause under clause 7.

That is an operational response, not a legal duty we are taking on: nothing in these terms obliges Powi to report a suspected card fraud to any authority, and nothing here should be read as creating such a duty.

7. Suspending, restricting and ending the agreement

You can leave whenever you like. Export everything first — the export works on every plan, including the free one, and leaving well is part of the deal.

If you leave part-way through a period you have already paid for, we refund the unused part. If we end the agreement for cause under this clause, we refund it too — a termination is not a fine.

Powi may restrict content, suspend an account or end this agreement for cause. Cause means: a breach of the Acceptable Use Policy; illegal content; unpaid amounts that stay unpaid after we have asked; fraud or payment abuse under clause 6; conduct that puts the platform, its other customers or their visitors at risk; or an order from a competent authority.

Where the problem can be fixed and nobody is at risk, we normally ask you to fix it first. We may still take a page or a product offline while we look at it — that is an interim step, not a decision, and it is lifted as soon as the question is settled. Where the risk does not allow waiting at all — illegal content, a threat to someone’s safety, payment fraud — we act first and tell you immediately afterwards.

Whatever we do, you get the statement of reasons described in clause 5, and you can reply to the contact point.

8. Your data

Your data is yours. You can export all of it, on every plan including the free one, at any time — not a summary, the real thing.

What personal data Powi processes, on what basis, and how long each kind of record is kept is set out in the privacy policy rather than here, so that there is one answer to that question instead of two.

9. Liability

Powi provides the service with reasonable care and skill. We are liable for damage we cause by failing to do that.

We are not liable for what you publish, for a trade requirement you did not meet, or for a loss that our failure did not cause.

Nothing in these terms limits or excludes liability that the law does not allow to be limited or excluded — including liability for death or personal injury caused by our fault, for fraud, and any right a consumer has under mandatory law.

10. Changes to these terms

We may change these terms — the law changes, and so does what the service does. The current text is always here, with its version date at the top.

We tell account holders at least 30 days before a change takes effect, and say what changed. If you would rather not accept it, you can end this agreement before it takes effect, and we refund the unused part of anything you have already paid for.

A change never applies backwards to something that already happened.

11. Which law, and which courts

Belgian law applies to this agreement, and the Belgian courts have jurisdiction.

If you are a consumer, this does not take away the protection of the mandatory law of the country you live in, nor your right to bring proceedings there.

AUP 1 — Illegal content

Do not publish, offer or send anything that is illegal under Belgian or European law, or under the law of a country you are selling into.

AUP 2 — Life and safety

Never publish material that sexually exploits or abuses children. Never publish anything that threatens a person’s life or safety.

These two are different from everything else on this list: where we suspect a criminal offence involving a threat to someone’s life or safety, we inform the authorities, and we may do so before we tell you.

AUP 3 — Regulated and prohibited goods

Do not offer illegal goods or substances, weapons, or counterfeit goods.

Do not offer anything for which you do not hold the licence, registration or authorisation your trade requires. We do not verify that on your behalf — clause 3 of the terms says why.

AUP 4 — Fraud and payment abuse

Do not use Powi to defraud anyone, to phish, or to launder money.

Do not pay with a card or an account you are not entitled to use, and do not create accounts to test stolen card details. Clause 6 of the terms says what we do about it.

AUP 5 — Deception and impersonation

Do not pretend to be another business or another person. Do not publish a legal name, an enterprise number or a certification that is not yours.

Do not publish reviews or testimonials that were not written by the people they are attributed to.

AUP 6 — Other people’s rights

Do not infringe someone else’s copyright, trade mark or design.

Do not publish someone’s personal data without a lawful basis for doing it, and do not publish material that harasses or vilifies a person or a group.

AUP 7 — Technical abuse

No malware, no phishing pages, no bulk unsolicited email sent through Powi.

Do not attempt to break into, overload, probe or reverse-engineer the platform, and do not interfere with another customer’s site or data.

AUP 8 — What happens if you breach this policy

What we do depends on what happened. It ranges from asking you to change something, through withholding a page or a product while it is looked at, to ending the agreement for cause under clause 7 of the terms.

Whatever we do, we tell you what we did and why, and you can reply to the contact point at the top of this page.